Last updated: 01.12.2025
Down Under Stay (“we”, “us”, “our”) is committed to protecting your personal information and ensuring transparency regarding how we collect, use, store, and safeguard your data.
This Privacy Policy explains how we handle information collected through our website, booking forms, inspections, communication channels, and services.
By using our website or submitting your details to us, you agree to the practices described in this Privacy Policy.
- Information We Collect
We may collect and process the following types of information:
1.1. Personal Information
Provided directly by you when you:
- Submit an enquiry or booking request
- Schedule an inspection
- Sign a Booking Confirmation or Shared Accommodation Agreement
- Contact us via email, WhatsApp, SMS, or other channels
This may include:
- Full name
- Email address
- Phone number
- Nationality and visa status (optional)
- Planned arrival date
- Payment details (handled securely through third-party processors)
- Emergency contact information (if applicable)
1.2. Accommodation & Booking Information
- Room preference
- Budget range
- Length of stay
- Past communication history
- Booking status and payment records
1.3. Technical Information
Collected automatically when browsing our website:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and usage data
1.4. Third-Party Information
If you interact with us through external platforms:
- Google forms
- Third-party booking channels
- Social media apps (e.g. Instagram)
- Payment platforms
We may receive limited profile information depending on your privacy settings.
- How We Use Your Information
We use your personal information to:
2.1. Provide and manage our accommodation services
- Respond to enquiries
- Organise inspections
- Process bookings and payments
- Communicate check-in instructions
- Manage your stay and support requests
2.2. Improve our services and website
- Analyse website traffic
- Troubleshoot issues
- Enhance user experience
2.3. Communicate with you
- Booking confirmations
- Inspection reminders
- Important updates or policy changes
- Promotions such as our Google Review competitions (optional)
2.4. Meet legal and operational obligations
- Maintain records of bookings
- Prevent fraud or misuse
- Comply with Australian law
- Legal Basis for Processing (Australia)
We collect and process information in accordance with:
- The Australian Privacy Principles (APPs)
- Applicable New South Wales regulations
Your information is processed only when necessary:
- To provide services you request
- To comply with our legal obligations
- To operate our business effectively
- With your consent where required
- Sharing of Information
We do not sell or rent your personal information.
We may share information only when necessary to provide our services:
4.1. With service providers
Such as:
- Payment processors
- IT hosting services
- Website maintenance providers
These partners are required to protect your data.
4.2. With property owners we manage rooms for
Only when essential to confirm bookings, check-ins, or maintenance requests.
4.3. Legal requirements
We may disclose information if required by law, court order, or to protect our rights, property, or safety.
- International Transfers
We primarily store your data in Australia.
However, some third-party service providers (e.g., email systems, cloud storage) may host data overseas.
We ensure any provider we use meets strong privacy and security standards.
- Data Security
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Misuse
- Alteration
- Loss
- Disclosure
Security measures include:
- Encrypted communication channels
- Secure password-protected systems
- Limited staff access
- Regular system reviews
However, no online platform can guarantee 100% security.
- Data Retention
We retain your information only as long as necessary for:
- Providing confirmed bookings
- Managing accommodation stays
- Meeting legal or accounting obligations
When no longer needed, data is securely deleted.
- Your Rights
You may request at any time to:
- Access your personal information
- Correct inaccurate details
- Request deletion (when legally permissible)
- Withdraw consent for promotional contact
- Ask how your data is being used
Requests can be made via: info@downunderstay.com.au
- Cookies & Website Tracking
Our website may use cookies to:
- Improve navigation
- Analyse traffic
- Enhance user experience
You can disable cookies through your browser settings, though some functions may not work correctly.
- Links to Third-Party Sites
Our website may include links to external sites.
We are not responsible for their content, privacy practices, or data handling.
We recommend reviewing their Privacy Policies separately.
- Minors
Our services are intended for adults aged 18+.
We do not knowingly collect personal information from minors without consent.
- Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
Your continued use of our website constitutes acceptance of any changes.
- Contact Us
For questions or privacy-related requests, please contact:
info@downunderstay.com.au
Sydney, NSW, Australia